Terms and conditions

A quote sets out the work and a fixed price for it. How long it stays valid, and any deposit, cancellation or rescheduling terms, are stated on the quote itself.

Dates and time windows selected in the enquiry form are preferences only. A booking is confirmed once a date is agreed directly with our team. If you need to move it, tell us as early as you can.

We carry out the work in the accepted quote. If we find something on site that falls outside it, such as a fault in another circuit or damage behind a wall, we explain it and price it before doing any extra work.

All electrical work is carried out by licensed electricians to Australian Standards and certified where the law requires it. Gas work is carried out by appropriately licensed technicians.

We need safe access to the switchboard, the work area and, for heating and cooling jobs, the roof space or the place where the outdoor unit goes. Tell us about pets, alarms and parking before the day.

If access can't be arranged at the booked time, the visit may have to be rescheduled. Where that happens we'll contact you before leaving.

Our workmanship is guaranteed for life. If a fault is caused by the way we did the work, we'll come back and fix it. Equipment and appliances are covered by their manufacturer's warranty, and we'll help you make a claim if one is needed.

Payment terms are set out on the quote or invoice.

If something about a finished job isn't right, contact us at info@totalcomfortservices.com.au and we'll deal with it directly.