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    Problem finder

    What's happening at home?

    Choose the part of the home and what you're noticing. You'll see what it usually means, what is safe to do right now, and where to go next: the service to book, quick answers in the help centre and a guide to read.

    Smoke, fire or immediate danger?

    Get everyone out of the house first. Switch off at the switchboard only if it is safe to reach, and never touch anything that is wet, hot, sparking or damaged.

    Find your problem

    What are you noticing?

    Choose an area above to narrow the list, or pick a problem straight from here.

    Every problem, by area

    The same answers in one list, for anyone who would rather scan. Each one says what the problem usually means, what you can safely do and where to go next.

    Power & electrical

    Power off, breakers tripping, sparks, burning smells and the switchboard.

    Power & electrical

    No power anywhere in the house

    What it usually means

    If the whole house is off, first work out whether the street is out too. When the neighbours and street lights are also dark, it is a network outage and your electricity distributor restores it. When only your home is off, the main switch, a safety switch or the supply to your house is the likely cause.

    What you can safely do now

    1. Look at the neighbours' lights and the street lights.
    2. Check your distributor's outage information. The faults number is on your electricity bill.
    3. At the switchboard, check the main switch and the safety switches. If a safety switch has tripped, reset it once; if it won't reset, leave it off and call a licensed electrician.
    4. Turn off and unplug appliances at the power point, so a surge doesn't damage them when the power comes back.

    Power & electrical

    Power off in some rooms

    What it usually means

    When some rooms are dead and the rest of the house works, a circuit breaker or safety switch has usually tripped, or one circuit has a fault such as a loose connection. In a three-phase home, losing one phase of the supply can also take out part of the house.

    What you can safely do now

    1. Check the switchboard for a breaker or safety switch that is off or sitting in the middle position.
    2. Unplug everything in the dead rooms, then reset the switch once.
    3. If it won't reset, or trips again straight away, leave it off.
    4. If nothing at the board has tripped, note which rooms, lights and points are dead. It helps the electrician find the fault faster.

    Power & electrical

    Circuit breaker keeps tripping

    What it usually means

    A breaker that trips again and again is doing its job: something on that circuit is drawing too much current or has a fault. It can be one appliance, too many heavy loads on one circuit at once (a heater, kettle and dryer together, say), or damaged wiring.

    What you can safely do now

    1. Note what was running when it tripped and the time of day.
    2. Turn off or unplug the appliances on that circuit and reset the breaker once.
    3. Plug them back in one at a time to see whether one appliance trips it.
    4. If it trips with nothing plugged in, leave it off and book an electrician.

    Power & electrical

    Burning smell from a power point or switchboard

    If there is smoke, fire or immediate danger, get everyone out of the house first.

    What it usually means

    A hot plastic or fishy smell near a point, switch, light or the switchboard usually means a connection is overheating. Loose terminals, an overloaded powerboard or a failing fitting can all cause it, and left alone it can start a fire.

    What you can safely do now

    1. If it is safe to reach, switch off that circuit or the main switch at the switchboard.
    2. Unplug an appliance from the point only if the point isn't hot, sparking or damaged.
    3. Leave it off until an electrician has found the cause.

    Power & electrical

    Sparks or scorch marks at a power point

    If there is smoke, fire or immediate danger, get everyone out of the house first.

    What it usually means

    Sparks, crackling, scorch marks or a plate that feels warm all point to a loose or damaged connection behind the point. Energy Safe Victoria lists sparks from switches and power points among the warning signs of faulty wiring.

    What you can safely do now

    1. Stop using the point and switch it off.
    2. Switch off that circuit at the switchboard if it is safe to reach.
    3. Don't touch or try to repair a cracked, loose or broken point. Cover it so no one else uses it.

    Power & electrical

    A power point has stopped working

    What it usually means

    A single dead point is often a tripped safety switch or breaker, the switch on the point itself, or a loose connection at that point. When several points in a row go dead together, the fault is often at the first point in the run.

    What you can safely do now

    1. Check the switch on the point and try a lamp or charger you know works.
    2. Look for a tripped breaker or safety switch and reset it once.
    3. Don't take the cover plate off or open the point.
    4. If the point is warm, discoloured or smells hot, stop using it and switch the circuit off.

    Power & electrical

    Water leaking near power points or lights

    If there is smoke, fire or immediate danger, get everyone out of the house first.

    What it usually means

    Water from a roof leak, burst pipe or leaking appliance can reach wiring, light fittings and the switchboard, and can make fittings and wet surfaces live. Keep everyone away from the water until the power to that area is off.

    What you can safely do now

    1. Keep everyone, including pets, away from the water and any wet fittings.
    2. Switch off at the switchboard only if you can reach it without standing in water or touching anything wet.
    3. If you can't reach it safely, stay clear.
    4. Have the circuit tested before it goes back on, especially after water has come through a light fitting.

    Power & electrical

    Tingle or shock from a tap, appliance or fitting

    If there is smoke, fire or immediate danger, get everyone out of the house first.

    What it usually means

    A tingle from a tap, an appliance, a metal fitting or a wet surface is a warning sign of an earthing or wiring fault, and it can get worse without notice. Treat it as dangerous and stop using whatever gave you the tingle.

    What you can safely do now

    1. Don't touch it again, and keep everyone else away from it.
    2. Switch off that circuit or the main switch at the switchboard if it is safe to reach.
    3. If anyone has had a shock, get medical advice, even if they seem fine.
    4. Have it tested by a licensed electrician before anyone uses it again.

    Power & electrical

    Appliances damaged after a storm or power cut

    What it usually means

    Lightning nearby, or the supply coming back after an outage, can send a voltage spike through the wiring and damage electronics. Energy Safe Victoria explains that surge diverters capture voltage spikes in the wiring that would otherwise pass into your equipment.

    What you can safely do now

    1. Check whether a breaker or safety switch tripped and reset it once.
    2. Don't use anything that smells burnt, sparks or looks damaged.
    3. During future outages, turn off and unplug appliances at the power point.
    4. If a powerline is down near your home, stay well clear and report it to your electricity distributor.

    Power & electrical

    Old fuse box with ceramic fuses

    What it usually means

    Rewireable ceramic fuses are still found in many older homes, and these boards often have no safety switches. Energy Safe Victoria lists old switchboards, particularly those without a safety switch, among the signs of faulty wiring, and some old boards contain asbestos.

    What you can safely do now

    1. Check for a safety switch: it has a test button and '30mA' printed on it.
    2. Never replace fuse wire with a heavier one to stop a fuse blowing.
    3. Don't drill, cut or sand the switchboard or its backing board.
    4. If you rent, the rental minimum standards require a switchboard with circuit breakers and safety switches.

    Power & electrical

    No room on the switchboard for a new appliance

    What it usually means

    A ducted system, EV charger or induction cooktop usually needs its own circuit, and an older or full switchboard may not have the space or capacity for one. Sometimes the board needs a few more spaces; sometimes the supply to the house needs a look too. Three-phase can make sense for large ducted systems, faster EV charging or a workshop.

    What you can safely do now

    1. Find the appliance's electrical requirements on its spec sheet or installation manual.
    2. Take a photo of the switchboard with the door open. Don't remove any covers.
    3. Ask about the switchboard before you buy the appliance, not after.

    Lights & switches

    Flickering, dead or buzzing lights, hot switches, downlights, sensors and fans.

    Lights & switches

    Lights flickering or dimming

    What it usually means

    Flicker on one light is often the globe, or an LED that doesn't suit the dimmer: an old dimmer isn't automatically compatible with a new LED driver. Flicker across several rooms points to a loose connection or a supply issue that needs testing.

    What you can safely do now

    1. With the light off and cool, try a new globe of the right type.
    2. If it's on a dimmer, check the globe is marked dimmable.
    3. Note whether it happens when a certain appliance starts or at a certain time of day.
    4. If you hear buzzing, see scorch marks or smell burning, switch the circuit off and leave it.

    Lights & switches

    Lights dim when the air con or oven starts

    What it usually means

    A brief dip as a big motor starts can be normal. A deep or lasting dim, or one that is getting worse, can mean a loose connection on the main supply or an overloaded circuit, and is worth testing.

    What you can safely do now

    1. Note which appliance causes it and how long the dim lasts.
    2. Ask the neighbours whether their lights dip too. If they do, tell your distributor; the faults number is on your electricity bill.
    3. Avoid running several heavy appliances on one circuit at the same time.
    4. If the dimming comes with buzzing, flickering or a hot smell, switch off and book a check.

    Lights & switches

    A light won't turn on, even with a new globe

    What it usually means

    If a new globe doesn't fix it, the fitting, the switch or the wiring between them has probably failed. LED drivers in downlights and old fittings with brittle wiring are common culprits.

    What you can safely do now

    1. Check the breaker or safety switch for the lighting circuit.
    2. Try a globe you know works, with the switch off.
    3. Don't take the fitting down or open the switch plate.
    4. If the fitting or switch is warm, buzzing or discoloured, leave it off.

    Lights & switches

    Light switch hot, buzzing or crackling

    What it usually means

    A switch should never feel hot or make a noise. Buzzing or crackling usually means a loose or arcing connection, or a dimmer carrying more load than it is rated for.

    What you can safely do now

    1. Turn the light off and leave it off.
    2. Switch off the lighting circuit at the switchboard if it is safe to reach.
    3. Don't remove the switch plate. Energy Safe Victoria says even changing a light switch isn't a DIY job.
    4. If you see smoke or flames, get everyone out of the house.

    Lights & switches

    Old halogen downlights running hot

    What it usually means

    Older halogen downlights and their transformers run hot, and ceiling insulation pushed up against them is a fire risk. LED downlights run much cooler, use less power and can be chosen to suit the insulation in your ceiling.

    What you can safely do now

    1. Don't push insulation against old downlights or cover them.
    2. Count the downlights and transformers, room by room.
    3. If a fitting is discoloured, flickering or smells hot, switch it off.
    4. Adding insulation? Sort the downlights out first.

    Lights & switches

    Sensor light stays on or won't trigger

    What it usually means

    Sensor lights that stay on, flick on and off, or never trigger usually have a sensitivity or timer setting that needs adjusting, a sensor facing a moving tree or a busy road, or a sensor head that has failed after years in the weather. Water getting into the fitting can also trip the safety switch.

    What you can safely do now

    1. Check the time and sensitivity adjusters on the sensor, if you can reach them safely.
    2. Wipe the sensor lens and look for branches or heat sources in its view.
    3. Don't open the fitting or its weatherproof box.
    4. If water has got inside the fitting, switch that circuit off.

    Lights & switches

    Rooms too dark or lighting out of date

    What it usually means

    Many older homes have one central light per room, which leaves benches, desks and corners in shadow. A mix of ceiling, task and feature lighting on separate switches usually fixes a dark room better than simply adding more downlights.

    What you can safely do now

    1. Note where you need light for tasks: benches, desks, mirrors and stairs.
    2. Check which switches control which lights.
    3. Renting? The minimum standards say rooms, corridors and hallways must have enough light to be usable.

    Lights & switches

    Bathroom fan not clearing the steam

    What it usually means

    A fan that runs but leaves the mirror fogged is often vented into the roof space instead of outside, too small for the room, or clogged with lint. Steam that hangs around leads to mould on the ceiling and walls.

    What you can safely do now

    1. With the fan switched off, clean the grille.
    2. Leave the door slightly open while it runs, so fresh air can get in.
    3. Stop using a fan that is noisy, hot or smells burnt.

    Lights & switches

    Ceiling fan wobbling, noisy or not working

    What it usually means

    A slight wobble can come from loose blade screws or blades out of balance. Heavy wobble, grinding, a fan that hums without spinning or a speed control that has stopped working points to a worn motor, a failed controller or a loose mounting.

    What you can safely do now

    1. Turn the fan off and let it stop before you check anything.
    2. Check the blade screws are tight, if you can reach them safely.
    3. Stop using a fan that wobbles heavily, sparks or smells hot.
    4. Don't take the canopy down or open the wall controller.

    Air conditioning

    Split, ducted and evaporative systems that won't cool, leak, ice up or rattle.

    Air conditioning

    Air conditioner blowing warm air

    What it usually means

    Check the mode first: a unit on heat, fan or auto can blow warm air. If it is set to cool, the usual causes are blocked filters, a dirty outdoor coil, low refrigerant from a leak, or an outdoor unit that has stopped running.

    What you can safely do now

    1. Set it to cool, a few degrees below the room temperature, and give it a few minutes.
    2. Switch the unit off and clean the indoor filters if you can reach them safely.
    3. Check the outdoor unit's fan is spinning and nothing is blocking it.
    4. Don't let anyone top up the refrigerant until the leak has been found and repaired.

    Air conditioning

    Water leaking from the indoor unit

    What it usually means

    Indoor units make condensation that should run away through a drain line. When the drain blocks, the line sags or the coil ices up from dirty filters or low refrigerant, the water overflows and runs down the wall.

    What you can safely do now

    1. Turn the unit off at the controller.
    2. If water is running near a power point or the unit's wiring, switch the air conditioner circuit off at the switchboard if it is safe to reach.
    3. Move furniture and put a towel or bucket under the drip.
    4. Clean the filters once it's off, but don't open the casing.

    Air conditioning

    Air conditioner won't turn on

    What it usually means

    No response at all often comes down to power: a tripped breaker or safety switch, the isolator switch next to the outdoor unit turned off, or flat batteries in the remote. A unit that starts and then shuts down, or shows an error code, has a fault the code helps narrow down.

    What you can safely do now

    1. Put new batteries in the remote and try again.
    2. Check the switchboard for a tripped air conditioner breaker or safety switch and reset it once.
    3. Write down any error code or pattern of flashing lights, and the model number.
    4. If it trips again, leave it off.

    Air conditioning

    Ice on the pipes or the unit

    What it usually means

    In heating mode on cold mornings, frost on the outdoor unit is normal and the unit pauses to defrost. Ice on the indoor coil or the pipes while it is cooling is not normal, and usually means blocked filters, poor airflow or low refrigerant from a leak.

    What you can safely do now

    1. Switch the unit off and let the ice melt.
    2. Clean the filters and check nothing is blocking the indoor or outdoor unit.
    3. Don't chip at the ice or touch the pipes and fins.
    4. If it ices up again, ask for a leak check rather than a top-up.

    Air conditioning

    Musty or burning smell from the air conditioner

    What it usually means

    A damp, musty smell usually comes from mould and dust on the coil, fan or drain tray, especially in units that sit unused for months. A burning or electrical smell is different: it can be an overheating motor or connection, and the unit should stay off.

    What you can safely do now

    1. For a burning or electrical smell, switch the unit off at the switchboard if it is safe to reach, and leave it off.
    2. For a musty smell, switch the unit off and clean the filters.
    3. If your unit has a dry or self-clean mode, run it after cooling.

    Air conditioning

    Air conditioner rattling, buzzing or grinding

    What it usually means

    Rattles often come from loose panels, mounting brackets or leaves in the outdoor fan. Buzzing, grinding or squealing can be a failing fan motor or bearing, and repeated clicking without starting can be an electrical fault in the unit.

    What you can safely do now

    1. Turn it off if the noise is new and loud, grinding, or comes with a burning smell.
    2. With the unit off, clear leaves and objects from around the outdoor unit.
    3. Note when the noise happens: starting up, running or shutting down.
    4. Don't remove panels or covers.

    Air conditioning

    Ducted system not reaching some rooms

    What it usually means

    Weak airflow in some rooms usually comes from zones switched off at the controller, closed or blocked vents, or a dirty return-air filter. If those are fine, a zone damper may have stuck shut, or a duct may have come loose, split or been crushed in the roof space.

    What you can safely do now

    1. Check those zones are switched on at the controller.
    2. Open the vents in the room and move furniture away from them.
    3. Check the return-air filter and clean it if it's dusty.
    4. Leave the ducts in the roof to a technician: roof spaces hide cables and fragile ceilings.

    Air conditioning

    Air con can't keep up on hot days

    What it usually means

    On a hot northerly day any system works hard. If yours falls well behind, it may be too small for the space, short of refrigerant, overdue for a service, or fighting a room with a lot of unshaded glass.

    What you can safely do now

    1. Close blinds and curtains on sun-facing windows early in the day.
    2. Start cooling in the morning, before the house heats up.
    3. Set 24 to 26°C for living areas; every degree cooler adds to the running cost.
    4. Keep the filters clean and the outdoor unit clear of plants and clutter.

    Air conditioning

    Evaporative cooler blowing warm or smelly air

    What it usually means

    Evaporative coolers need water flowing over clean pads and some windows or doors open. Warm air usually means the pads aren't getting wet (a pump, float or water supply fault) or the house is shut up; a swampy smell points to old pads or stale water.

    What you can safely do now

    1. Open some windows or doors so the air has somewhere to go.
    2. Check the water supply tap to the cooler is turned on.
    3. Don't climb onto the roof to look at the unit.

    Heating & hot water

    Heaters that won't start or blow cold, gas safety worries and hot water faults.

    Heating & hot water

    Heater not starting

    What it usually means

    Start with the controller: it needs to be on heat, set above the room temperature, with the right zones on. Gas ducted heaters run a start-up sequence and lock out if a step fails, and reverse-cycle units can pause to defrost on cold mornings.

    What you can safely do now

    1. Check the controller's mode, set temperature and zones.
    2. Check the switchboard for a tripped breaker or safety switch and reset it once.
    3. Write down any error code on the controller.
    4. Don't open, relight or adjust a gas heater: that is work for a licensed gasfitter.

    Heating & hot water

    Heater blowing cold air

    What it usually means

    A gas ducted heater that runs its fan but doesn't light will blow cool air, and a reverse-cycle unit blows cool air for a short time while it defrosts. Constant cold air from a gas heater usually means the burner isn't lighting or the flame isn't being detected.

    What you can safely do now

    1. Give a reverse-cycle unit a few minutes; defrost cycles stop on their own.
    2. Check the return-air grille isn't blocked.
    3. If the controller shows a lockout code, write it down rather than resetting it over and over.
    4. Burner and gas valve faults are work for a licensed Type A gasfitter.

    Heating & hot water

    Heater keeps cutting out

    What it usually means

    A heater that starts, runs for a while and stops is often overheating because a blocked return-air filter or closed vents are restricting the airflow, or a safety sensor is shutting it down. Repeated lockouts are a reason to get it checked, not to keep restarting it.

    What you can safely do now

    1. Clear the return-air grille and open the vents in the zones that are on.
    2. Note how long it runs before it cuts out, and any error code.
    3. Don't keep resetting a heater that locks out.

    Heating & hot water

    Gas smell, or headaches when the heater runs

    If there is smoke, fire or immediate danger, get everyone out of the house first.

    What it usually means

    A gas smell, or headaches, dizziness, nausea or tiredness while a gas heater runs, can mean a gas leak or carbon monoxide spilling from the heater. Carbon monoxide can't be seen or smelt, and it can make you seriously unwell or kill you.

    What you can safely do now

    1. Turn the heater off and get everyone into fresh air.
    2. Seek medical help if anyone feels unwell.
    3. If you smell gas, don't use switches or naked flames nearby, and report the leak to your gas distributor. The faults number is on your gas bill.
    4. Don't use the heater again until a licensed gasfitter has checked it, including a carbon monoxide test.

    Heating & hot water

    Gas heater flame looks different

    What it usually means

    A change in how a gas heater runs, such as a lazy yellow or orange flame, soot marks or a new smell, can be a sign of poor combustion. Energy Safe Victoria says any change like this means a qualified gasfitter should inspect the heater and check it for carbon monoxide leakage.

    What you can safely do now

    1. Stop using the heater until it has been checked.
    2. Don't run the rangehood or bathroom exhaust fans while a gas heater is on; it can draw carbon monoxide into the room.
    3. Take extra care with open-flued heaters, which spill carbon monoxide more easily.

    Heating & hot water

    Hot water running cold

    What it usually means

    On an electric or heat pump system, cold water usually traces back to the power: a tripped hot water circuit, an off-peak timer that didn't switch, or a failed element or thermostat. On a gas system the pilot or burner is the usual suspect, and that is work for a licensed gasfitter or plumber.

    What you can safely do now

    1. Check the switchboard for a tripped hot water breaker or safety switch and reset it once. If it trips again, leave it off.
    2. After a power cut, check the unit's timer and settings.
    3. Note any error code and the model number from the label.
    4. Don't remove the element cover or open the unit.

    Heating & hot water

    Hot water tank leaking or valve dripping

    What it usually means

    A small release from the relief valve while the tank heats can be normal, but constant flow, water pooling under the tank or rust on the base usually means a valve fault or a tank near the end of its life. From 1 March 2027, a gas hot water system in an existing home that breaks and can't be repaired must generally be replaced with an electric one.

    What you can safely do now

    1. Keep clear of water near the unit's electrics.
    2. Switch the hot water circuit off at the switchboard if water is near the electrics and it is safe to reach.
    3. Turn off the cold water supply to the tank if the valve is easy to reach.
    4. Valve and tank repairs are plumbing work for a licensed plumber.

    Heating & hot water

    Heat pump hot water noisy or tripping

    What it usually means

    A heat pump water heater runs a fan and compressor much like an outdoor air conditioner unit, so a steady hum is normal. Rattling, grinding, or a unit that trips its circuit points to a fan, compressor or electrical fault.

    What you can safely do now

    1. Reset a tripped hot water circuit once. If it trips again, leave it off.
    2. Keep leaves and clutter clear of the fan and coil.
    3. Note when the noise happens; many units run overnight or on a timer.

    Heating & hot water

    Renting and the heating has stopped

    What it usually means

    A heater that isn't working in a rental is on Consumer Affairs Victoria's list of urgent repairs, along with a dangerous electrical fault and a loss of gas or electricity supply. The rental provider must organise and pay for repairs unless the renter caused the problem.

    What you can safely do now

    1. Tell your agent or rental provider in writing, with photos and any error code.
    2. Check the controller and the switchboard first, so you can say what you've already tried.
    3. Don't open the heater or attempt the repair yourself.

    Smoke alarms & safety switches

    Chirping or false alarms, safety switches that trip or won't reset, and rental checks.

    Smoke alarms & safety switches

    Safety switch keeps tripping

    What it usually means

    A safety switch cuts the power when it detects electricity leaking from a circuit, which is how it protects people from a shock. Common causes are a faulty appliance (kettles, heaters, fridges and hot water elements are frequent ones), water in an outdoor point or light, or damaged wiring.

    What you can safely do now

    1. Unplug everything on the affected circuits, then reset the safety switch once.
    2. Plug appliances back in one at a time to find a faulty one.
    3. If it trips with nothing plugged in, or won't reset, leave it off and call a licensed electrician.

    Smoke alarms & safety switches

    Safety switch won't reset

    What it usually means

    If the switch snaps straight back off, a fault is usually still connected. If it won't stay on even with everything unplugged, the fault is likely in the fixed wiring or a hard-wired appliance, or the safety switch itself has failed.

    What you can safely do now

    1. Unplug everything on the circuits it protects and try once more.
    2. Switch off the circuit breakers below it, reset the safety switch, then turn the breakers back on one at a time. The one that trips it is the circuit with the fault.
    3. Leave that circuit off and call a licensed electrician.

    Smoke alarms & safety switches

    Safety switch doesn't trip when tested

    What it usually means

    Pressing the test button should cut the power and switch the safety switch off. Energy Safe Victoria says that if lights or appliances don't lose power, the safety switch may have failed and a licensed electrician should investigate straight away.

    What you can safely do now

    1. Press the test button once more, firmly.
    2. Note which safety switch failed and which circuits it covers.
    3. Book a check, and don't rely on that circuit's protection in the meantime.
    4. Test the others every three months, as Energy Safe Victoria suggests.

    Smoke alarms & safety switches

    Safety switch trips when it rains

    What it usually means

    Trips that line up with rain usually mean water is getting into an outdoor power point, light, sensor or garden light, or into a cable joint underground. The safety switch is doing its job by cutting the power.

    What you can safely do now

    1. Note which safety switch trips and what outdoor fittings are on that circuit.
    2. Keep clear of outdoor fittings that are wet, cracked or damaged.
    3. Once things have dried out, reset it once. If it trips again, leave it off.

    Smoke alarms & safety switches

    Smoke alarm chirping

    What it usually means

    A short chirp every minute or so usually means the battery is low. It can also mean the alarm has reached the end of its life: smoke alarms generally need replacing after about ten years, and newer units show an expiry date under the battery.

    What you can safely do now

    1. Replace the battery. Anyone can change a smoke alarm battery.
    2. Press and hold the test button until the alarm beeps.
    3. Check the expiry date, and replace any alarm that is past it.
    4. A hard-wired alarm must be replaced by a qualified electrician.

    Smoke alarms & safety switches

    Smoke alarm going off with no smoke

    What it usually means

    Nuisance alarms usually come from steam or cooking fumes reaching an alarm, dust or insects inside the sensor, or an alarm near the end of its life. With interconnected alarms every alarm sounds together, so the one that started it may be in another room.

    What you can safely do now

    1. First make sure there is no smoke or fire anywhere in the house. If there is, get everyone out.
    2. Use the hush button if it has one, and air out the area.
    3. Gently vacuum the outside vents of the alarm.
    4. Don't take the battery out or disconnect an alarm to stop it.

    Smoke alarms & safety switches

    Missing smoke alarms, or alarms that don't sound together

    What it usually means

    Victorian homes need smoke alarms on every storey, between the bedrooms and the rest of the house. Homes built after 1 August 1997 need hard-wired alarms with battery backup, and homes built, largely renovated or extended after 1 May 2014 need them interconnected.

    What you can safely do now

    1. Walk through the house and note where each alarm is, and whether it is battery-only or wired in.
    2. Test each alarm with its test button.
    3. Hard-wired alarms must be installed by a qualified electrician.

    Smoke alarms & safety switches

    Rental smoke alarm or safety check due

    What it usually means

    Since 25 November 2025, every Victorian rental needs an annual smoke alarm safety check. From 13 October 2026, the two-yearly electrical and gas safety checks apply to all rental agreements, whenever they started.

    What you can safely do now

    1. Find the dates of the last smoke alarm, electrical and gas checks.
    2. Keep the record the electrician gives you after each check.
    3. Gas safety checks are done by a licensed gasfitter, and electrical checks by a licensed electrician.

    Smoke alarms & safety switches

    Carbon monoxide alarm going off

    If there is smoke, fire or immediate danger, get everyone out of the house first.

    What it usually means

    A carbon monoxide alarm sounding means it has detected the gas, often from a gas heater, so treat it as real. Carbon monoxide can't be seen or smelt, and it can make you seriously unwell or kill you.

    What you can safely do now

    1. Turn off gas heaters and appliances if you can do it on your way out.
    2. Get everyone into fresh air and leave the doors open.
    3. Seek medical help if anyone has a headache, dizziness, nausea or feels unwell.
    4. Don't use the heater again until a licensed gasfitter has checked it.

    Yes. Energy Safe Victoria advises checking whether the safety switch has tripped and resetting it. Unplug the appliances on that circuit first and reset it once. If it won't reset, or trips again straight away, leave it off and have a licensed electrician find the fault.

    Sources for the safety and rules on this page

    26 sources, with the date each was checked
    1. 1.Energy Safe Victoria: Locate your electricity box outside your home and check whether the safety switch has tripped. If it has tripped, reset the switch. If the switch won’t reset, call a licensed electrician. Accessed 30 September 2026.
    2. 2.Energy Safe Victoria: In the event of a power failure turn off and unplug all electrical appliances at the powerpoint. This will help to prevent equipment damage in the event of a power surge. Accessed 30 September 2026.
    3. 3.Energy Safe Victoria: Old switchboards, particularly those without a safety switch Old power switches or power points, particularly broken ones Flickering lights Sparks from switchboards, switches or power points. If your house is over 30… Accessed 30 September 2026.
    4. 4.Energy Safe Victoria: Do not touch or attempt to repair a loose, cracked or broken power point switch – cover it immediately and arrange for a licensed electrician to replace it. Accessed 30 September 2026.
    5. 5.Energy Safe Victoria: Surge diverters protect the property from voltage surges such as those resulting from a lightning strike. The surge diverter captures the voltage spikes in the wiring that would otherwise be transferred into the… Accessed 30 September 2026.
    6. 6.Energy Safe Victoria: Who do I contact to fix fallen or unsafe powerlines, a rotting or damaged power pole, or a leaning pole? Contact your local power company, also known as the electricity distribution company Accessed 30 September 2026.
    7. 7.WorkSafe Victoria: Fuse blankets and ceramic fuses in switchboards Pitch-based (eg Zelemite, Ausbestos, Lebah) electrical switchboards Accessed 30 September 2026.
    8. 8.Consumer Affairs Victoria: The electrical safety rental minimum standard commenced on 29 March 2023. Rental properties must have modern switchboards, with circuit breakers and electrical safety switches installed. Electrical safety switches are… Accessed 30 September 2026.
    9. 9.Energy Safe Victoria: Electrical work isn’t a DIY job, even for small jobs such as changing power points or light switches. Accessed 30 September 2026.
    10. 10.Solar Victoria (updated 20 November 2025): Check the manufacturer’s instructions or manual and have the air conditioner serviced regularly at the recommended frequency to ensure it continues to operate efficiently. Cleaning the filters regularly helps the system… Accessed 30 September 2026.
    11. 11.Australian Refrigeration Council (ARC), Fact Sheet 13 (ARC5225, 11/22): ‘Topping-up’ a system before the system has been fully tested and all identified leaks repaired by any individual is illegal. Accessed 30 September 2026.
    12. 12.Access Canberra Electrical Inspections (ACT Government), Electrical Fact Sheet, updated September 2019: Air-conditioning and heat pump systems incorporating a compressor shall be provided with an isolating switch (lockable) in accordance with Clause 2.3.2.2, installed adjacent to but not on the unit, which isolates all… Accessed 30 September 2026.
    13. 13.energy.gov.au (Australian Government, DCCEEW): Evaporative coolers work by blowing air over a film of water on a filter or sponge, cooling the sponge and the air through the process of evaporation. Outside air is drawn through the evaporative unit (generally on the… Accessed 30 September 2026.
    14. 14.YourHome (Australian Government): Evaporative coolers cool outside air and blow it into the house; some windows or doors will need to be left open when the cooler is in use to allow indoor air to exit. ... For central systems, water use can be 25 L or… Accessed 30 September 2026.
    15. 15.Energy Safe Victoria: Gas and electricity are inherently dangerous and it’s illegal and potentially fatal for unlicensed and unqualified people to undertake any gasfitting or electrical work. Accessed 30 September 2026.
    16. 16.Energy Safe Victoria: Type A appliances include domestic and light commercial type appliances such cookers, space heaters, central heaters, water heaters, catering equipment and leisure appliances. So, when looking to service and repair your… Accessed 30 September 2026.
    17. 17.Department of Health (Victoria): When carbon monoxide is inhaled, it replaces oxygen in the blood, which may cause symptoms including tiredness, shortness of breath, headaches, dizziness, nausea, weakness, confusion or chest pain. Accessed 30 September 2026.
    18. 18.Energy Safe Victoria: All gas heaters can spill carbon monoxide (CO) – a gas you can’t see or smell that can make you seriously unwell or kill you. Accessed 30 September 2026.
    19. 19.Department of Energy, Environment and Climate Action (Victoria): From 1 March 2027, if a gas hot water appliance breaks and cannot be repaired, it must be replaced with an electric alternative. No requirement to upgrade gas space heating or stovetop gas cooking to electric, however… Accessed 30 September 2026.
    20. 20.Department of Transport and Planning (Victoria): Victoria’s new Building and Plumbing Amendment Regulations 2025 have been finalised, advancing Victoria’s shift toward all-electric buildings. From 1 January 2027, all new homes and most new commercial buildings will be… Accessed 30 September 2026.
    21. 21.Consumer Affairs Victoria: Anything on this list is legally defined as an urgent repair: burst water service blocked or broken toilet system serious roof leak gas leak dangerous electrical fault flooding or serious flood damage serious… Accessed 30 September 2026.
    22. 22.Building and Plumbing Commission (formerly Victorian Building Authority): replace the smoke alarm in accordance with manufacturer's specifications – generally after ten years. New units have an expiry date located under the battery. Accessed 30 September 2026.
    23. 23.Consumer Affairs Victoria: A hard-wired smoke alarm must be installed by a qualified electrician, but anyone can change a smoke alarm battery. Accessed 30 September 2026.
    24. 24.Fire Rescue Victoria: TEST your smoke alarm batteries Every month Press and hold the test button until the smoke alarm beeps three times. Accessed 30 September 2026.
    25. 25.Consumer Affairs Victoria: Mandatory gas and electrical safety checks every 2 years for all rental properties Rental providers and their agents must arrange gas and electrical safety checks by a qualified tradesperson every 2 years for all… Accessed 30 September 2026.
    26. 26.Building and Plumbing Commission: The gasfitter doing the servicing work must be registered or licensed in the specialised class of Type A appliance servicing. Accessed 30 September 2026.

    General guidance for Victorian homes. Electrical work must be done by a licensed electrician, gas work by a licensed gasfitter and plumbing by a licensed plumber. Where this page mentions Victorian safety or rental rules, use the linked official sources for the current requirements.