Settings and obstructions
Press the swing button and watch for a minute. Some remotes have separate up-and-down and side-to-side swing, and some set a fixed louvre position that stays until it's changed. In some modes, such as the start of a heating cycle, the louvre holds one position until the unit has warmed up. Your manual explains how your model behaves.
Curtains, a shelf, a ceiling bulkhead or something pushed into the outlet can stop a louvre partway. Avoid pushing or pulling louvres by hand. The motors turn them through small plastic gears that strip easily.
Motor, linkage and board faults
Each louvre is moved by a small stepper motor. When it fails, the louvre stays fixed, often half open, and the unit may click or buzz as it tries to move it. A broken linkage between motor and louvre gives a similar result, or the louvre moves on one side only. Less often the fault is on the control board, which usually shows up in other ways too, such as an error code.
Is it worth repairing?
On a unit that otherwise runs well, a louvre motor is usually a modest repair, provided the part is still available for your model. It matters most in rooms where airflow direction counts, such as sending cool air across a room in summer and warm air down towards the floor in winter. On an old unit with other faults, it may be one reason among several to think about replacing it. The repair means opening the unit near live parts, so it's a job for a technician.
What you can safely do now
- Check the swing setting and any fixed louvre position on the remote.
- Look for curtains or objects blocking the louvre.
- Don't force the louvre by hand.
- Note the model number from the label on the indoor unit, if you can read it from a stable step.
Services that can help
Read more in our guides
Related questions
- My air conditioner won't respond to the remote. What can I check?Start with the remote: fresh batteries, a clear line to the indoor unit, and no lock symbol or odd mode on its display.
- Why is my air conditioner blowing out black specks?Black specks are almost always mould and grime from inside the unit.
- My air conditioner won't restart after a power outage. What now?Give it a few minutes first.
- What is the switch next to my outdoor unit for?It's an isolating switch that cuts all power to the air conditioner, so a technician can work on the system safely without relying on the switchboard.
General information for homes in Victoria. Every installation is different, so treat this as a starting point. Where this answer refers to Victorian safety or rental rules, the sources above have the current requirements.
