Step by step for a typical wall split
Turn the unit off at the remote and, if your manual says to, at its circuit breaker too. From a stable step, lift the front panel by its sides until it stays up. The filters are fine mesh panels, usually two side by side, that slide down and out. Note which way round they go.
Vacuum the dusty side gently with a brush attachment. If they need more, rinse them from the clean side so the water pushes dust back out the way it came in, using lukewarm water and a little mild detergent. Shake off the water, let them dry completely in the shade, slide them back in the right way round and close the panel. Running the unit with wet or missing filters sends moisture and dust onto the coil.
How often, and what to avoid
The Victorian Government suggests about twice a year, or more often if the unit is used a lot. It's worth checking them every few weeks in the busy months of summer and winter, and more often with pets, a smoker in the house, or a new estate with building sites nearby. Dirty filters significantly cut airflow and efficiency, so a quick look pays off.
Avoid hot water, scrubbing brushes, the dishwasher and drying filters in direct sun, which can warp the frames or tear the mesh. Some units also have thin extra filters for odours or fine particles. Those are usually replaced rather than washed, so check the manual. Don't spray cleaner into the unit itself.
Where a professional service takes over
Filters catch the larger dust. Fine dust, grease and mould still build up on the coil, the fan barrel and in the drain tray, which you can't reach without taking covers off near live parts. If you see black specks, notice a musty smell or the airflow stays weak with clean filters, it's time for a full service that cleans those parts properly and checks the drain and the outdoor unit.
Services that can help
Read more in our guides
- Air conditioner filters, dust and allergiesHow filters, return grilles and coils affect dust, smells and hay fever season at home, which filter upgrades help, and where your own cleaning should stop.
- Air conditioner maintenance: what to watch between servicesKeep useful records, follow model-specific filter care and recognise symptoms that need a repair visit.
Related questions
- Why is my air conditioner blowing out black specks?Black specks are almost always mould and grime from inside the unit.
- Why is there ice on my air conditioner pipes?Ice on the pipes or coil in cooling mode means the coil is running colder than it should.
- Who is responsible for servicing the air conditioner in a rental?The rental provider, for an air conditioner they supplied.
- How do I prepare for an air conditioning service or installation?Clear a working space around the indoor unit and the outdoor unit, make sure the roof manhole is easy to reach if you have a ducted system, and secure pets.
Sources for this answer
2 sources, with the date each was checked
- 1.Solar Victoria (updated 20 November 2025): Check the manufacturer’s instructions or manual and have the air conditioner serviced regularly at the recommended frequency to ensure it continues to operate efficiently. Cleaning the filters regularly helps the system… Accessed 30 September 2026.
- 2.Energy Rating (GEMS Regulator / DCCEEW): Dirty filters significantly reduce the amount of airflow and the energy efficiency of the unit. It can also impact the effectiveness of its heating. Cleaning clogged filters, or replacing a worn one, can lower the… Accessed 30 September 2026.
General information for homes in Victoria. Every installation is different, so treat this as a starting point. Where this answer refers to Victorian safety or rental rules, the sources above have the current requirements.
