What a change can look like
On most gas space heaters and ducted heaters the burner flame is mostly blue. Warning signs include a flame that turns yellow or orange, lifts off the burner, flickers or floats lazily, or is much smaller or larger than usual. Soot or dark marks around the heater or vents, a new smell, popping or a bang at start-up are changes too. Decorative log and flame-effect fires are designed to burn yellow, so with those, compare against how the flame normally looks.
Why it matters
A changed flame usually means the gas isn't burning cleanly, perhaps because of a blocked burner, a damaged flue or not enough air. Energy Safe Victoria warns that all gas heaters can spill carbon monoxide, which you can't see or smell. Victoria's Department of Health lists tiredness, shortness of breath, headaches, dizziness, nausea, weakness, confusion and chest pain among the possible symptoms.
If anyone feels unwell while the heater is running, turn it off, get everyone into fresh air and seek medical help. A carbon monoxide alarm helps, but Energy Safe Victoria says it should never replace regular servicing.
Repair, service or replace
Gas heater servicing and repair belongs with a licensed Type A gasfitter. Energy Safe Victoria also suggests considering replacement if a heater is old or hasn't been serviced for several years. If you rent, report the change to your rental provider or agent in writing.
If you're weighing a replacement, a reverse-cycle system is one option. Owner-occupiers aren't required to switch gas space heating to electric, but reverse-cycle also cools in summer. Our team handles the electrical side of reverse-cycle installs, and hardwired carbon monoxide alarms, which must be installed by a licensed electrician.
What you can safely do now
- Turn the heater off and don't use it until a licensed gasfitter has checked it.
- Keep rangehoods and bathroom exhaust fans off while any gas heater runs.
- If anyone feels unwell, get everyone into fresh air and seek medical help.
- Take a photo of the flame or any soot marks to show the gasfitter.
Services that can help
Read more in our guides
Related questions
- What should I do if my carbon monoxide alarm goes off?Treat it as real.
- Why does my heater smell when I turn it on for the first time in winter?A dusty, slightly burnt smell on the first run of the season is usually dust burning off the heat exchanger, coil or element, and it fades.
- Does my gas ducted heater have a filter I can clean?Many do.
- Who is qualified to do a rental gas safety check?A licensed or registered gasfitter endorsed for Type A gas appliance servicing.
Sources for this answer
4 sources, with the date each was checked
- 1.Energy Safe Victoria: Check for changes in how your gas heater operates. For example if the flame changes from its usual colour. If there is any change, you must get a qualified gasfitter to inspect your gas heater and check it for CO… Accessed 30 September 2026.
- 2.Energy Safe Victoria: All gas heaters can spill carbon monoxide (CO) – a gas you can’t see or smell that can make you seriously unwell or kill you. Accessed 30 September 2026.
- 3.Department of Health (Victoria): When carbon monoxide is inhaled, it replaces oxygen in the blood, which may cause symptoms including tiredness, shortness of breath, headaches, dizziness, nausea, weakness, confusion or chest pain. Accessed 30 September 2026.
- 4.Department of Energy, Environment and Climate Action (Victoria): From 1 March 2027, if a gas hot water appliance breaks and cannot be repaired, it must be replaced with an electric alternative. No requirement to upgrade gas space heating or stovetop gas cooking to electric, however… Accessed 30 September 2026.
General information for homes in Victoria. Every installation is different, so treat this as a starting point. Where this answer refers to Victorian safety or rental rules, the sources above have the current requirements.
